Below is a list of common customer questions. Please contact us with any questions if you don't get the answered in below list.

1. How do I get a quote or place an order?

Send us an e-mail to below addresses with your logo attached in JPG, TIF, BMP, CDR, AI OF PDF format, although JPG is preferred, and provide information for the logo, such as size, which location to be sewed, or which kind of material will be sewed on.

echodigitizing@hotmail.com or add our MSN£ºechodigitizing@msn.com and send files online

We'll send a short confirmation email within 10 minutes after receiving your e-mail. If you do not get it on time, please check you spam inbox or bulk inbox of your email, it is probably that our reply goes into it. If it does not work, you can also try following ways:

Write down your comments to http://www.echodigitizing.com
Or give us a call at 86-769-22767151/22767152

***Make sure that you send your request to above e-mail addresses at the same time in order to avoid its missing during the internet transfer.***

2. How long does the process take?

Our standard turn-around time is 24 hours, if you have rush orders, just remind us, we can finish within a few hours with NO extra charge.

3. What's the charge for editing?

Most of the editing is free, except adding new part to the original logo we have done or you change your introduction that need us to re-digitize, such as adding lettering, background, and we only charge the stitches for the extra part.

4. What kind of software do you use for digitizing?

We use Tajima, Wilcom, Rainbow, Richpeace, and Melco for digitizing.

5. Any other formats do you supply for embroidery except DST?

We also can supply most of other formats with NO extra charge such as CND, PES, PEC, JEF, EMB, ART, EXP, HUS, POF, and XXX,-etc.

6. How do I get my logo?

We will send back the completed DST file (if you need other format please inform us), as well as the scan of the sewout, which will be scanned with high dpi and obviously tied into the thread count, then you can check the quality.

7. What payment methods do you accept?

a. We take Company check, Visa, Mastercard and American Express.
b. You can pay by credit card via http://www.PayPal.com at no extra cost.
c. To pay by bank wire payment, please contact us.

8. How to pay for it?

About payment, you can pay by credit card via http://www.PayPal.com at no extra cost. PayPal is the fast, easy and secure way for online payments. (PayPal, an eBay company), our PayPal account is: Emb@TopDigitizing.com.

Or visit our website online payment:

http://www. echodigitizing.com/Payment.html, Simply click "Pay Now" button, it's redirected to PayPal's secure payment